FAQ

We will be happy to show our customers how the manufacturing process for the production of equipment is organized. As for the direct training on the use of our systems, it is better to do it at the place of their operation. We have such a service as a visit to the customer of an application engineer. Make a request and we will help you at your own workplace.

In any request, let us know who is expecting an answer from us, indicate their phone number or e-mail address, as well as their full name. It is desirable to indicate a convenient time for contact. If the answer to your question is not in the user documentation for the system or in the help file, we will try to answer it and fill the gap in the documentation.

We are currently working on automating the work with requests. Soon it will be possible to send an application via the Internet and track the status of its implementation. You can also find out the status by calling (812) 325-02-06 or by writing a request to the address omb@electronxray.com.

There are times when you want to say thank you for your work. We are very pleased to receive such messages about the work of our employees from our clients. If you have a desire to inform us about the good work of our team, write your positive feedback to the email address omb@electronxray.com or by fax (812) 325-04-44. Indicate in it the names of the employees whose work you were satisfied with. We will definitely pay attention to them and set an example of their work.

We are very attentive to the quality of the services provided. Do not be afraid to give feedback on the work of our employees, it will help us become better. If you do not like something in our work, please let us know your opinion by phone (812) 325-02-06 or write a letter to the address omb@electronxray.com. Please remember the full name of the employee and specify what exactly you did not like in his work. We would be grateful for your honest and prompt feedback.

Maintenance of equipment is a prerequisite for operation. Maintenance contracts are concluded with organizations that have all the necessary documents for this type of work. This is a licensed activity. Our company recommends asking the service provider if he has documents issued by the manufacturer that confirm his competence. In the absence of special knowledge, work may not be carried out in full, which can lead to equipment damage. We are also ready to offer your organization a professional service.

In accordance with Russian legislation, a warranty period is provided for each system. Typically, this is one year. However, it is necessary to clarify what period of guarantee was offered by the manufacturer for the equipment of a specific delivery. To do this, you need to get advice from a specialist in your organization who is responsible for agreements and contracts. The warranty period may differ from the standard one. The manufacturer guarantees the correct operation of the equipment subject to the conditions of its operation. Take care of the installed system, follow all the manufacturer's instructions. Make maintenance contracts on time and do not miss scheduled maintenance deadlines. The service organization must be competent to carry out the work, competencies are confirmed by the availability of documents on training at the manufacturer's plant. Maintenance is a basic and prerequisite for the operation of medical X-ray equipment.

We are ready to provide any consulting support for our system, however, we ask you to formulate your appeal before contacting our support service. To do this, read the appropriate section of the operating instructions, so it will be easier for our consultants to explain the functionality of the software.

Stop taking patients immediately. Report the malfunction to the supervisor, make an entry in the maintenance log with a brief description of the breakdown and the possible cause. Make an application to the service organization with which a maintenance contract has been concluded. You can also contact our company, you will be provided with professional service from the equipment manufacturer. You can contact our service by phone (812) 325-02-06 or e-mail omb@electronxray.com.